This website is no longer being updated, please visit our new website at WildeAnalysis.co.uk.
We have also changed our name to Wilde Analysis Ltd to reflect our increased range of finite element analysis (FEA), computational fluid dynamics (CFD) and reliability engineering solutions.

managing risk by analysis

Technical Support

Wilde Reliability understands that when using engineering software to solve demanding problems, it is inevitable that you may need some help.  Our dedicated Technical Support Manager and team endeavour to respond quickly and efficiently before your workflow is significantly affected.  All support is provided in accordance with our ISO 9001 Quality Assurance Standards.  

Support is typically delivered through a combination of:

Please contact us to discuss what type of Technical Support Contract would best suit your needs, such as an annual Maintenance Contract or Hourly Technical Support.  Our support services may also be available if you have purchased your software from another provider.

 

How to Make Support Faster!

When requesting product support, please assist our staff by indicating the software you are using e.g. BlockSim, RENO, DOE++ etc. 

It is best to be as detailed as possible when describing the problems you are encountering to enable us to diagnose them quickly.  In many instances it is also helpful for you to send the input file used for the analysis.  The type of information required includes;  

  • The  platform on which the software is being run 
  • The version of software being used
  • Any error message(s) you may be receiving